PRODUCT AVAILABILITY

THE ABILITY TO ORDER AN ITEM ONLINE DOES NOT GUARANTEE THAT THE ITEM WILL SHIP. Goods can sell out by the time we start to fulfill your order. You will be notified by email if an item has been canceled off your order, and we apologize in advance if this happens.

SHIPPING & HANDLING

The order processing department is open 9:00 am – 5:00 pm, Monday through Friday, and closed on weekends and all campus holidays. Please allow UP TO 7 BUSINESS DAYS* for the processing of your order in addition to the shipping transit times shown below when calculating delivery times. We are not responsible for any carrier delays caused by poor weather or package mishandling. For updates and tracking information please logon to your account at www.bruinteamshop.com and reference your order number.


Method
Cost Processing (Pick & Packing) Transit (Orders shipped from Los Angeles, CA) Delivery time after order placed***
Standard Ground Flat Rate (not available for Alaska, Hawaii, and U.S. Territories) $7.95 1-7 Days 1 -7 business days after pick up 2-10 business days
Second Day** Flat Rate  (not available for PO or APO addresses)    
$17.95 1-4 Days 2 business days after pick up 3-6 business days
Next Day** Flat Rate (not available for PO or APO addresses) $27.95 1-3 Days 1 business days after pick up 1-5 business days

* Business Days are defined as 9:00 am – 5:00 pm, Monday – Friday and exclude weekends and holidays.

**Second Day and Next Day refer to Business Days and exclude weekends and holidays.

*** Expect delays during the busy holiday season or athletic victories.

Oversized items may incur a special shipping charge in addition to the rates shown above. This fee will be listed on the product’s detail page.

For status updates on your order, log onto “My Account” at bruinteamshop.com or contact bruinteamshop@asucla.ucla.edu.

APPAREL SIZING INFORMATION

ADULT/UNISEX SIZE SCALE
(Traditional men's sizing. Offers a boxier, slightly relaxed fit)
  Small Medium Large X-Large 2X-Large
Chest 34-36 38-40 42-44 46-48 50-52
Waist 28-30 32-34 36-38 40-42 44-46
Neck 15-15.5 16 16.5-17 17.5-18 18.5-19
WOMEN'S SIZE SCALE
(Smaller and more form fitting than Unisex Fit)
  Small Medium Large X-Large
Size 4-6 8-10 12-14 16-18
Bust 33.5-35 36-37.5 38.5-40 41-44.5
Waist 24-26 26-29 29-32 32-36
SLIM-FIT WOMEN'S SIZE SCALE
(Junior cut, which is smaller and more form fitted than Women's Fit)
  Small Medium Large X-Large
Size 0-2 4-6 8-10 12-14
Bust 30-31 32-33 34-35 36-37
Waist 24-26 26-29 29-32 32-35
CHILDREN'S SIZE SCALE
  4 6 7/8 10/12 14/16 18/20
Size     Small Medium Large X-Large
Age 3-4 5-6 7-8 9-10 11-12 13-14
Height 39-43 44-48 49-53 54-58 59-63 64-65
Chest 22-23 24-25 26-27 28-30 32-33 34-35
Waist 21 22 23 24-25 26-27 28
INFANT SIZE SCALE
Size 3 Months 6 Months 9 Months 12 Months 18 Months 24 Months
Age (months) 0-3 4-6 7-9 10-12 13-18 19-24
Height 21.5-23" 23.5-26" 26.5-28" 28.5-30" 30.5-32" 32.5-35"
Weight (pounds) 8-12 12.5-16 16.5-19 19.5-22 22.5-26 26.5-30
TODDLER SIZE SCALE
Size 2T 3T 4T
Age (years) 2 3 4
Height 31-33.5" 34-37.5" 38-41.5"
Weight (pounds) 26.5-30 30.5-34 34.5-38
PET SIZING SCALE
Size X Small Small Medium Large
Length 9-11" 12-13" 14-15" 16-17"
Chest 12-16" 14-18" 16-20" 20-24"
Neck 9-12" 10-13" 11-14" 12-16"

These are APPROXIMATE guidelines, sizes may vary by manufacturer. When in doubt, we suggest order one size larger than estimated.

For additional information please contact bruinteamshop@asucla.ucla.edu.

RETURN POLICY

Purchases may be returned within 60 days of the date your order was shipped. Returned items must be in original condition /packaging, with tags attached, and free of hair, stains, debris or signs of use. Shipping charges are not refundable. Promotional discounts used at the time of original purchase can’t be transferred to new orders but will be honored when exchanging an item for the same style in a different color or size.

Returning/Exchanging goods by mail:

To return one or more items fill out the Return Request Form included with your order (also available here), and send the completed form with the goods VIA INSURED MAIL to:

BRUIN TEAM SHOP
BearWear Mail Order
308 Westwood Plaza
Los Angeles, CA 90095

Please allow 2-6 weeks processing time after your order has been received. Be aware that exchanges are subject to stock on hand at the time we process your return. If the exchange item you’ve requested is sold out, a full refund for your returned item will be processed.


Returning/exchanging an online purchase at our store:

An item purchased online can be returned or exchanged at the UCLA Store on campus in Ackerman Union, under the conditions of our return policy as described above. Please include your original packing slip listing the item you wish to return or exchange.

For store hours or additional information please contact the UCLA Store, Bearwear Dept. at 310.206.0810.

Q: What’s the status of my order?

To find out the status of an order already placed online, log on to your account at bruinteamshop.com and go to “Order Status” for tracking and status information, or call our customer service department at (800) 825-2724 during our regular business hours, M-F 9:00am - 5:00pm.


Q: Do you deliver on weekends?

Unfortunately, Weekend deliveries are not available.


Q: Do you ship to PO or APO/FPO addresses?

Yes, but only when using standard ground shipping. We do not ship 2-Day or Overnight shipments to PO or APO/FPO addresses.


Q: What if my order is delayed?

We do everything we can to get your order shipped as quickly as possible, but we can’t control, nor are we responsible for, delays caused by bad weather, shipping company issues, or incorrect addresses given by the customer. Also, expect longer processing times during promotional events or popular sports victories.


Q: Will my order be delivered while I’m not home?

Yes! Our orders do not require signatures for delivery.


Q: Why can’t you guarantee I’ll receive all items ordered?

Hot products sell out quickly. Although we’re constantly updating our web site to reflect current stock levels, popular items and sizes can sell out quicker than we can remove their images from our website. Therefore, THE ABILITY TO ORDER AN ITEM ONLINE DOES NOT GUARANTEE DELIVERY. We apologize in advance if any or all items on your order are canceled. If your order was placed with a valid email address, you will receive notice, via email, of any cancellations. We do not send backorders since many of our items are seasonal. You will not be charged for items that do not ship. We encourage you to visit BRUINTEAMSHOP.COM regularly since we frequently add new items. You can also log on to your account at BruinTeamShop.com for status updates and to see a list of items on your order that shipped once the order is in transit.


Q. Can I apply a discount for an item that I didn’t receive on a new order?

Promotional discounts used at the time of original purchase cannot be transferred to new orders, but will be applied when exchanging an item for the same style in a different color or size.


Q. I just received notification that my credit card was declined (yikes! ) How should I respond?

First we apologize for the inconvenience. Next, we will try to process the order again within the next three business days. If the card used is accepted, your order will be shipped right away. If declined again, the order will automatically be cancelled. You may place the order again using an alternate form of payment. Unfortunately, we cannot use a different credit card number on an existing order. Further questions can be answered by calling Customer Service at (800) 825-2724 during our regular business hours, M-F 9:00am - 5:00pm.
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