Q: What’s the status of my order?
To find out the status of an order already placed online, log on to your account at bruinteamshop.com and go to “Order Status” for tracking and status information, or call our customer service department at (800) 825-2724 during our regular business hours, M-F 9:00am - 5:00pm.
Q: Do you deliver on weekends?
Unfortunately, Weekend deliveries are not available.
Q: Do you ship to PO or APO/FPO addresses?
Yes, but only when using standard ground shipping. We do not ship 2-Day or Overnight shipments to PO or APO/FPO addresses.
Q: What if my order is delayed?
We do everything we can to get your order shipped as quickly as possible, but we can’t control, nor are we responsible for, delays caused by bad weather, shipping company issues, or incorrect addresses given by the customer. Also, expect longer processing times during promotional events or popular sports victories.
Q: Will my order be delivered while I’m not home?
Yes! Our orders do not require signatures for delivery.
Q: Why can’t you guarantee I’ll receive all items ordered?
Hot products sell out quickly. Although we’re constantly updating our web site to reflect current stock levels, popular items and sizes can sell out quicker than we can remove their images from our website. Therefore, THE ABILITY TO ORDER AN ITEM ONLINE DOES NOT GUARANTEE DELIVERY. We apologize in advance if any or all items on your order are canceled. If your order was placed with a valid email address, you will receive notice, via email, of any cancellations. We do not send backorders since many of our items are seasonal. You will not be charged for items that do not ship. We encourage you to visit BRUINTEAMSHOP.COM regularly since we frequently add new items. You can also log on to your account at BruinTeamShop.com for status updates and to see a list of items on your order that shipped once the order is in transit.
Q. Can I apply a discount for an item that I didn’t receive on a new order?
Promotional discounts used at the time of original purchase cannot be transferred to new orders, but will be applied when exchanging an item for the same style in a different color or size.
Q. I just received notification that my credit card was declined (yikes! ) How should I respond?
First we apologize for the inconvenience. Next, we will try to process the order again within the next three business days. If the card used is accepted, your order will be shipped right away. If declined again, the order will automatically be cancelled. You may place the order again using an alternate form of payment. Unfortunately, we cannot use a different credit card number on an existing order. Further questions can be answered by calling Customer Service at (800) 825-2724 during our regular business hours, M-F 9:00am - 5:00pm.